You can choose to have your child support deposited directly into a bank account of your choice (Direct Deposit) or choose to have your payments loaded into a debit card which we call the District of Columbia Electronic Payment Card. Eventually, checks will no longer be issued except in very limited circumstances if you qualify for an exemption.
What is Direct Deposit?
With direct deposit, the Child Support Services Division (CSSD) sends an electronic message to your bank or credit union telling it to credit your checking or savings account with the exact amount of the child support payments we received from the non-custodial parent. You can then access and use the money as usual. With direct deposit your money is available sooner because you don't have to wait for the check to come in the mail. Best of all, direct deposit is safe because your payments cannot get lost or stolen.
What is the District of Columbia Electronic Payment Card?
The District of Columbia Electronic Payment Card is a debit card. Child support payments are transferred electronically into your card account from which you can access your money at any Automated Teller Machine (ATM). In addition, the card will carry the VISA logo, allowing you to make purchases wherever VISA is accepted. Although the District of Columbia Electronic Payment Card carries the VISA logo, it is not a credit card. You're using your own money from child support payments deposited on your behalf.
What fees will I have to pay if I choose Direct Deposit?
The Child Support Services Division offers direct deposit free of charge. Although most banks and credit unions provide direct deposit services without charge, you should check with your bank or credit union about any fees it may charge.
What fees will have to pay if I receive the Electronic payment Card?
You will be subject to certain ATM and other transaction fees if you receive the Electronic Payment Card. Generally, you can avoid fees by asking for cash back when purchasing items at participating stores. You will receive information regarding fees when the card is sent to you by JPMorgan Chase Bank.
What choice is best for me?
The best choice for you depends on your situation. Both direct deposit and the Electronic Payment Card provide many of the same benefits. One important consideration is cost. The child support program does not charge any fees for using the direct deposit service or the Electronic Payment Card. However, the Electronic Payment Card is offered by JPMorgan Chase Bank and there could be ATM and other transaction fees charged by JPMorgan Chase when using the card. These fees will be disclosed in full to you when you receive a District of Columbia Electronic Payment Card, and you will be given instructions on how to minimize these fees as much as possible.
How do I choose direct deposit or the Electronic Payment Card?
You must make a selection on the enclosed "Electronic Payment Application Form" and return it to the address on the form or the fax number listed.
Can I sign up for direct deposit after I have received the Electronic Payment Card?
Yes. You may enroll in direct deposit at any time.
When will my direct deposit start?
Allow approximately 5 business days from the time CSSD receives your application for direct deposit to begin.
More Information
For any additional questions, please contact a State Disbursement Unit (SDU) Representative at (202) 724-7728
